Leidos - Greenbelt, MD
posted 5 months ago
Leidos has openings for an IT Field Technician supporting the Goddard Space Flight Center in the implementation and sustainment of networking equipment. The IT Field Technician will play a crucial role in ensuring the efficient operation of local area networks (LANs) and wide area networks (WANs). This position involves installing, supporting, and maintaining networking systems, as well as evaluating and recommending necessary upgrades to networking products and software. The technician will perform technical analyses of software, hardware, and transmission facilities using various diagnostic tools to support optimal network operations. In addition to installation and maintenance, the technician will monitor data traffic and control network resource performance to ensure high-quality transmission. Identifying, diagnosing, and resolving technical problems related to network failures and the usage of PC hardware and software will be a key responsibility. The technician will utilize existing knowledge while also building additional knowledge of the company, client, and processes. Resolving work orders for network issues and solving a range of straightforward problems will be part of the daily tasks. The technician will analyze possible solutions using standard procedures and complete work with a moderate level of guidance and direction. The role requires the ability to impact the quality of one's own work and the work of others on the team, working within established guidelines and policies. The technician will also be responsible for explaining information to others in straightforward situations, ensuring clear communication and understanding among team members and clients.