Engineering Technician

About the position

Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

Responsibilities

• Helping Stem deliver engineering projects to our customers.
• Working with our Engineering Team to resolve more advanced issues when necessary.
• Commissioning and Data Validation of field hardware and software.
• Deploy and troubleshoot IP LAN/WAN internet working designs.
• Reviewing Scope of Work (SOW) documentation.
• Answering questions from customers about the specific requirements of their solution.
• Final documentation and reporting for completed solar and storage deployments.
• Documenting troubleshooting and problem resolution steps of service impairments.
• Providing training and documentation to Stem Employees and Customers as required.
• Providing technical support internally for more complex issues escalated from our Support Group.
• Other duties as assigned.

Requirements

• Bachelor's degree in engineering or related field work experience preferred.
• 3+ years of onsite field experience.
• Knowledge of Modbus, DNP3, OPC, protocols and datatypes.
• The ability to learn and adapt to large software systems.
• Solar, Fire Alarm, BMS or SCADA experience valuable.
• The ability to be a good listener, understand a problem and find a complete solution.
• Excellent writing skills (email, documentation, etc.).
• Excellent telephone mannerisms - some support will be provided over the phone.
• Knowledge of DNS, TCP/IP and other internet working concepts preferred.
• Windows and UNIX troubleshooting ability.
• Ability to work without supervision.

Benefits

• A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity.
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage).
• 401k (pre- or post-tax) on first day of employment.
• 12 paid calendar holidays per year.
• Flexible time-off.