Engr III Spec-Ntwk Operations

Verizon Communications - Independence, MO

Full-time - Mid Level

Independence, MO

Telecommunications

About the position

As a Network Operations Engineer at Verizon, you will play a critical role in enhancing the company's network capabilities. This position involves providing technical expertise in network transformation, troubleshooting network outages, addressing service issues, optimizing network performance, and maintaining network systems. You will work in a 24x7 operations environment, ensuring smooth operations and improving customer experiences through effective problem resolution and system management.

Responsibilities

• Perform optimization, troubleshooting, and maintenance of network systems and applications to ensure overall system availability and performance.
• Evaluate network coverage to identify gaps and make recommendations for improvements.
• Perform triage, fault isolation, and remediation of network events.
• Generate, drive, and update problem-tracking tickets via multiple systems, continuously improving business practices.
• Escalate issues to the appropriate internal/external engineering teams for resolution.

Requirements

• Bachelor's degree or two or more years of relevant work experience.
• Three or more years of relevant work experience in a network operations environment.
• Willingness to work rotating shifts, including weekends and holidays.

Nice-to-haves

• A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business, or a related discipline.
• Knowledge of telecommunications equipment and technologies such as Telephony Switching, Data Communications, and Network Routers.
• Computer support experience, including troubleshooting PC hardware and configurations.
• Vendor management experience.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off
• Professional development opportunities
• Flexible scheduling options