Enhanced Care Management - Managed Care Programs Outreach Specialist

$43,680 - $52,000/Yr

Sycamores Management (leicester) Limited - Pasadena, CA

Full-time

Pasadena, CA

Real Estate

About the position

The Enhanced Care Management (ECM) Outreach Specialist plays a crucial role in engaging and informing potential members about the ECM program, which provides intensive care coordination for Medi-Cal managed care members. This position focuses on outreach to low-income, high-needs populations, including children, youth, families, and adults, to improve their health and well-being through individualized care. The role requires community-based work and consistent travel to meet the needs of members.

Responsibilities

• Outreach and engage potential members to provide information on program offerings, eligibility, and enrollment.
• Coordinate care and services among physical, behavioral, dental, developmental, and social services delivery systems.
• Improve the health and well-being of members through individualized, member-centered processes upon enrollment.
• Work independently with a high level of integrity and professionalism.
• Complete necessary documentation using strong computer and typing skills.

Requirements

• High school diploma or AA degree with one year of direct care experience required.
• Three years of relevant outreach experience preferred.
• Ability to complete the training program and ongoing educational requirements as assigned.
• Community-based experience with ECM populations of focus, including children, youth, and adults experiencing homelessness or serious mental health issues.
• Valid California Driver License and a driving record acceptable to the Agency's insurance carrier.

Nice-to-haves

• Bilingual capacity preferred.
• Experience in Homeless Services, Housing Navigation, Physical Health, Residential Facility, Group Home, Child Welfare, or Juvenile Justice is highly desired.
• Knowledge of resources in LA County Service Planning Areas is a plus.

Benefits

• Competitive hourly pay ranging from $21 to $25 based on experience and education.
• Opportunity to work in a community-based environment.
• Engagement in meaningful work that positively impacts vulnerable populations.