Enrollment & Match Support Specialist

Big Brothers Big Sisters Of Kentuckiana - Louisville, KY

Full-time - Mid Level

Hybrid - Louisville, KY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Enrollment & Match Support Specialist at Big Brothers Big Sisters of Kentuckiana (BBBSKY) plays a crucial role in creating and supporting mentoring relationships that positively impact youth in the community. This position involves managing relationships between adult mentors and youth, ensuring thoughtful enrollment, matching, and ongoing support throughout the mentoring journey. The specialist will utilize evidence-based practices to assess participants and facilitate successful matches, while maintaining high standards for child safety and delivering exceptional service to all stakeholders.

Responsibilities

• Conduct comprehensive enrollment interviews and assessments with volunteers, youth, and families
• Lead individual and group orientations/training sessions focusing on child safety and program expectations
• Make strategic match recommendations based on thorough assessments
• Provide regular coaching and support to ensure match success and longevity
• Monitor child safety and relationship development through ongoing communication with all participants
• Facilitate crucial conversations about match concerns, behavioral changes, and policy violations
• Maintain detailed documentation and track outcomes using our database
• Support recruitment efforts through community outreach and group presentations
• Build genuine relationships with volunteers, parents/guardians, and youth
• Contribute to an inclusive environment where all participants feel valued
• Help coordinate and staff agency events, including match activities
• Champion agency fundraising initiatives that sustain our mission

Requirements

• Bachelor's degree in social services, Human Services, or a related field
• Valid driver's license and ability to travel throughout Kentuckiana
• Reliable internet access for remote work capabilities
• Proficiency with Microsoft Office Suite
• Strong cultural competency skills and commitment to fostering an inclusive environment
• Solid relationship-building and interviewing abilities
• Excellence in assessment and attention to detail
• Professional written and verbal communication
• Ability to work some evenings/weekends
• Solutions-focused approach to challenges
• Experience working with diverse populations
• Commitment to continuous learning about systemic barriers facing youth

Benefits

• Salary commensurate with experience
• Purpose-driven work that directly impacts youth development
• Collaborative, mission-focused culture that values equity and inclusion
• Professional development opportunities
• Flexible work arrangements, including some remote capabilities