Enrollment Registration Specialist

National Heritage Academies - Grand Rapids, MI

Full-time

Grand Rapids, MI

Educational Services

About the position

As an Enrollment Registration Specialist at National Heritage Academies (NHA), your primary objective is to drive student enrollment for our partner schools, thereby contributing directly to our mission of providing quality education. You will be responsible for processing student applications, guiding families through the enrollment process, and ensuring compliance with state laws and NHA's policies and procedures. Your focus on enhancing the customer service experience will be pivotal in fostering strong relationships with families, team members, and school teams. Join our team and play a crucial role in empowering families to access quality education through enrollment in NHA's partner schools. Apply now to contribute to our mission and make a meaningful impact in the lives of students and families.

Responsibilities

• Drive Student Enrollment: Process student applications for multiple schools and ensure a seamless registration process for accepted students.
• Provide Exceptional Customer Service: Guide parents through the enrollment registration process through various communication channels, including phone calls, text messages, letters, and emails, ensuring timely assistance and support.
• Facilitate Communication: Maintain open communication with school teams regarding student enrollment status and collaborate effectively with other Service Center teams to streamline processes and optimize outcomes.
• Ensure Compliance: Uphold compliance with state laws and NHA's policies and procedures throughout the enrollment process to maintain integrity and reliability.
• Partner with other Service Center teams to leverage resources and improve efficiency and processes.
• Perform any additional duties as assigned to support overall organizational objectives.

Requirements

• Education and Experience: Bachelor's degree preferred, or equivalent of 3 or more years of related experience in enrollment management or customer service roles.
• Customer Service Skills: Demonstrate excellent customer service skills, with the ability to effectively engage with families and internal stakeholders.
• Technical Proficiency: Possess excellent computer skills, including proficiency in CRM systems, or the ability to quickly learn and adapt to new systems.
• Strategic Thinking: Ability to think strategically and proactively identify opportunities for process improvement and relationship-building.
• Attention to Detail: Exhibit strong attention to detail to ensure accuracy and completeness in processing student applications and maintaining records.
• Time Management and Organization: Display excellent time management and organizational skills to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Communication Skills: Communicate effectively both verbally and in writing, demonstrating clarity, professionalism, and empathy in all interactions.