Enrollment Services Representative

$44,846 - $44,846/Yr

City Colleges of Chicago - Chicago, IL

Full-time

Chicago, IL

Educational Services

About the position

The Enrollment Services Representative at Wilbur Wright College serves as the first point of contact for students, providing essential information and customer service related to admissions, enrollment, registration, financial aid, and student records. This role is crucial in assisting both new and returning students in navigating the college's services and ensuring their successful enrollment and registration.

Responsibilities

• Serve as the first point of contact for students, ensuring they sign into the Q-nomy system upon arrival.
• Assist students in navigating the student portal for self-service actions and review submitted forms for completeness.
• Review student records to identify necessary steps and documents for enrollment and registration.
• Provide general information on academic procedures, including onboarding, advising, testing, and holds.
• Assist students in registering for Professional and Personal Development (PPD) non-credit courses.
• Route students to appropriate campus offices for further assistance and problem resolution.
• Provide a centralized location for students to submit registration, financial aid, and student services documents.
• Enter data into Navigate to update student records as directed.
• Conduct training sessions for students on using the student portal and Q-nomy system.
• Assist in training student employees.

Requirements

• Associate's Degree from an accredited college and three years of work experience in customer service.
• Demonstrated excellent customer service skills.
• Moderate proficiency in Microsoft Office (Word, Excel, and Outlook).

Nice-to-haves

• Bachelor's Degree preferred.

Benefits

• Salary: $44,846.29
• Equal Opportunity Employer
• Union representation (Local 1708 Union)