Enrollment Specialist

$22 - $25/Yr

Friends Of Family Health Center - Ontario, CA

Full-time - Entry Level

Ontario, CA

About the position

We are seeking a dedicated Enrollment Specialist to join our team. The ideal candidate will play a crucial role in managing enrollment processes and ensuring the smooth transition of individuals into our programs.

Responsibilities

• Provide enrollment assistance for uninsured individuals to access subsidized, low-cost, and free health insurance programs through the health insurance marketplace and Medi-Cal.
• Provide structured patient education on health coverage, engage in follow-up, and offer renewal assistance for enrolled individuals.
• Establish trusting relationships with patients and their families while identifying and addressing patients' needs.
• Provide ongoing navigation with patients and families to assure patient satisfaction, evidenced by patient retention.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Conduct outreach and in-reach strategies within the community with the goal of increasing the number of families enrolled with FOFHC.
• Conduct in-reach activities at FOFHC sites to inform patients about health care coverage, assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.

Requirements

• High School or GED required. Bachelor's degree in health or social service-related field of study preferred or, a minimum of two years in the field equivalent combination of education and experience.
• 2 or more years of experience working in community social service or healthcare environment.
• Experience using technology such as a computer, web-based portal systems, and internet web browsers.
• Experience tabling and performing community outreach.
• Covered CA Enrollment Assister Certification strongly preferred.
• Must have strong Microsoft Office 365 skills (ex: Outlook, Word, and Excel).
• Must be able to type 45 words per minute.
• Must have knowledge of Medi-Cal gateway programs and obtain certification within 30 Days of employment.
• Bilingual, Fluent in English/Spanish (Highly preferred)

Nice-to-haves

• Experience in insurance enrollment/verification: 1 year (Preferred)
• Spanish (Preferred)

Benefits

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance