Enrollment Specialist

University of Bridgeport • Bridgeport, CT

443d

About The Position

The Enrollment Specialist at the University of Bridgeport plays a crucial role in the Office of the Registrar, focusing on front-line operations and delivering high-quality customer service. This position involves managing communications, maintaining student records, and ensuring compliance with relevant regulations while supporting students and faculty in their enrollment processes.

Requirements

• Associates degree is required.
• 2 years of related work experience in records and registration, or an equivalent combination of education and experience.
• Experience in higher education is preferred.
• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion.
• Highly organized with critical focus on detail, accuracy, and efficient workflow.
• Ability to manage confidential and sensitive information appropriately, and to maintain strict confidentiality.
• Excellent oral and written communication skills, strong customer services orientation, and ability to interact with a wide variety of people in a friendly, professional manner.
• Excellent interpersonal and cultural competency skills and demonstrate ability to communicate professionally with diverse constituencies.
• Ability to work effectively under pressure and to meet deadlines.
• Demonstrated ability to multi-task, set priorities, and make sound judgements.
• Demonstrated ability to work independently and as a member of a team.
• Proficient in using Microsoft Office applications.
• Experience using student information systems (e.g., Ellucian Colleague) and other web-based student platforms.

Nice To Haves

• Strong commitment to integrity, excellence, learning, and community.
• Strong commitment to professional development.
• Ability to work evenings and weekends as needed.

Responsibilities

• Serve as a back-up point of contact for inquiries and visitors to the Office of the Registrar and provide exceptional front line customer service.
• Answer and respond to telephone calls, check voicemail, and return calls; manage and maintain the Registrar's Office email account and calendar; sort, open, and distribute mail delivered to the office daily.
• Develop a working knowledge of FERPA standards, accreditation standards (NECHE), and relevant University policies, practices, and procedures, and apply this knowledge in performing all job functions.
• Maintain strict confidentiality regarding all aspects of the position.
• Use Ellucian Colleague accurately, effectively, and efficiently to perform job duties.
• Assist in posting transfer credits onto student records.
• Serve as a back for the School Certifying Official.
• Update student degree/enrollment via the National Student Clearinghouse.
• Produce academic transcripts and degree/enrollment verification daily.
• Research problems or inquiries related to transcripts, certifications, credentials, enrollment, and/or degree verification as assigned.
• Perform enrollment actions, including but not limited to adding, dropping, or withdrawing from classes.
• Scan student records and other documents as needed.
• Provide support for students and faculty in the use of student software platforms as requested.
• Monitor and update the Office of the Registrar portal and Parchment sites.
• Conduct all work in a safe manner and adhere to all work safety practices.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree