Enterprise Account Client Manager

Allied Universal - San Antonio, TX

Part-time - Mid Level

San Antonio, TX

Administrative and Support Services

About the position

The Enterprise Account Client Manager (EACM) at Allied Universal® is responsible for the operational management of a designated client portfolio within Enterprise Accounts. This role involves maintaining proactive client relationships, resolving operational issues, ensuring compliance with company standards, and overseeing staff performance. The EACM plays a crucial role in client satisfaction and operational efficiency, requiring regular interaction with clients and participation in management meetings.

Responsibilities

• Act as the primary client contact for the assigned Enterprise Account.
• Responsible for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base.
• Utilize enterprise, branch, and corporate resources to define, address, and resolve all client issues.
• Ensure all post requirements are current and complete at assigned portfolio.
• Ensure staff at assigned portfolio accounts meets all client and company standards.
• Assist the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts in coaching, developing, and training site staff.
• Directly responsible for new account startups and transitions, ensuring staffing levels are met.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency.
• Frequent travel to sites within territory, depending on the needs of the business, up to 70% of the time.
• Maintain compliance with client requirements.
• Review background submissions and submit applicants for badging.
• Monitor SIDA and airport compliance, where applicable.
• Ensure all required client training is being completed.
• Manage Remote CCTV Audit and client guard tour systems.

Requirements

• High school diploma or equivalent, or a minimum of five (5) years of work history in any field.
• A minimum of three (3) years of security management experience.
• Demonstrated ability to take initiative and manage multiple competing assignments.
• Highly proficient in all Microsoft Office applications.
• Outstanding oral and written communication skills.
• Ability to successfully interact at all levels of the organization.

Nice-to-haves

• Bachelor's Degree in Criminal Justice, Business, or another related field.
• Prior experience in law enforcement and/or military.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) or Supplemental Income Plan.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.