Enterprise Account Executive, Public Sector: State Government (Louisiana)

Salesforce

Full-time - Mid Level

Remote

Publishing Industries

About the position

The Enterprise Account Executive for State Government will focus on selling Salesforce solutions to State Government agencies in Louisiana. This role is pivotal in building and maintaining strong relationships with clients, understanding their unique needs, and demonstrating the value of Salesforce products to help them achieve their objectives. The position requires a blend of sales expertise, technical knowledge, and a commitment to client satisfaction.

Responsibilities

• Cultivate and maintain enduring relationships with State Government clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations
• Provide regular progress updates to management regarding client accounts
• Monitor and report on key performance metrics, including client retention and revenue growth
• Maintain a high level of client satisfaction by consistently exceeding expectations
• Work collaboratively with internal teams to devise solutions for complex challenges
• Address and resolve client issues in a timely and efficient manner
• Keep clients informed about new product features, updates, and enhancements relevant to their needs
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services
• Collaborate closely with clients to formulate customized account strategies
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery
• Stay informed about industry trends, government regulations, and competitive offerings
• Develop an in-depth understanding of Salesforce products and solutions
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly

Requirements

• 7-10+ years of quota carrying software or technology sales and account management experience, ideally focused on selling to State and Local Government
• Ability to work well within a team of various partners in a matrixed environment
• Highly driven individual with a focus on execution and a strong sense of urgency
• A mix of business curiosity combined with technical ability to address customer data challenges
• Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of customers to drive revenue
• Education: Degree or equivalent relevant experience required