Enterprise Account Manager

$70,000 - $78,000/Yr

OpenTable - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Enterprise Account Manager at OpenTable is responsible for managing a premium portfolio of restaurant groups and strategic accounts. This role focuses on maintaining high client retention rates, fostering customer satisfaction, and driving the utilization of OpenTable services. The position involves building strong relationships with decision-makers, conducting business reviews, and delivering tailored training to maximize the value of OpenTable's software and marketing tools. The Enterprise Account Manager acts as a trusted advisor, resolving critical issues, gathering feedback for product enhancements, and collaborating with cross-functional teams to provide exceptional client support.

Responsibilities

• Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor.
• Serve as a liaison between clients and internal departments to address and resolve issues.
• Lead client retention efforts, overcoming objections and ensuring customer satisfaction.
• Deliver tailored product and service presentations, both in-person and online.
• Educate clients on industry trends and provide innovative business insights.
• Provide data and reports to help clients optimize their operations.
• Meet and exceed retention and revenue goals on a monthly and quarterly basis.
• Conduct timely follow-ups to ensure satisfaction and continuous engagement.
• Maintain detailed knowledge of OpenTable solutions and document client communications.
• Share market feedback with Product and Marketing teams to influence future developments.
• Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed.
• Travel 30-50%, depending on location, to engage with clients.

Requirements

• 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred).
• Proven expertise in consultative selling/account management and a deep understanding of restaurant operations.
• Ability to challenge and reframe clients' perspectives to drive meaningful outcomes.
• Strong aptitude for data-driven decision-making and providing actionable insights.
• Exceptional organizational, time management, and cross-departmental collaboration skills.
• Thrives in unstructured, entrepreneurial environments.
• Experience with CRM solutions like Salesforce (preferred).
• Familiarity with OpenTable software and/or restaurant table management software is a plus.

Nice-to-haves

• Experience with CRM solutions like Salesforce.
• Familiarity with OpenTable software and/or restaurant table management software.

Benefits

• Generous paid vacation
• Day off on your birthday
• Company-matched retirement plans
• Company-wide week off each year
• Work from (almost) anywhere policy
• Health, dental, and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Company-paid therapy sessions through SpringHealth
• Paid Volunteer Time
• Universal Paid Parental Leave