Enterprise Account Manager

Gitkraken - Scottsdale, AZ

Full-time - Mid Level

Remote - Scottsdale, AZ

10,001+ employees

About the position

The Enterprise Account Manager at GitKraken will be responsible for managing and expanding relationships with the company's largest enterprise customers. This role requires a strong background in account management, particularly in selling to developer-centric organizations, and aims to drive revenue growth by educating clients on GitKraken's products and creating expansion opportunities.

Responsibilities

• Build and expand relationships and awareness of GitKraken within disparate teams at select existing customers.
• Identify and document business goals, technology stack, and how customers are using GitKraken's Dev Tools & Planning tools.
• Increase adoption of GitKraken's features and products through the implementation of an outreach strategy leveraging champions within a customer.
• Help craft a winning playbook as one of the early Account Managers.
• Advocate for customer needs for training and specific adoption & expansion inhibitors.
• Advocate for the overall health of the relationship with GitKraken, acting proactively to address issues and concerns.
• Engage with internal stakeholders across Product, Product Marketing, Customer Success/Support, and Finance to ensure customer questions are addressed promptly.

Requirements

• 5+ years of experience in account management roles with a proven track record of success.
• Experience selling to developer audiences, with strong knowledge on how they work and their technology stack.
• Familiarity with dev tools such as GitHub, GitLab, Microsoft's Azure DevOps or Visual Studio, Docker, Jenkins, etc.
• Demonstrated experience developing and executing growth strategies within existing customers.
• Excellent relationship-building and interpersonal skills.
• Experience with Dev and DevOps technologies.
• Strong problem-solving skills and ability to think outside the box to find creative solutions.

Nice-to-haves

• Experience working with regulated industries or security-conscious companies (GDPR, SOC2, ISO 27001, on-prem solutions).
• Previous experience in a startup environment, in which the playbook is still being written and new challenges are being solved.
• Experience with product telemetry/analytics to inform decisions.

Benefits

• Competitive compensation with annual performance-based pay increases.
• Flexible Paid-Time-Off Policy (behaves like Unlimited PTO).
• Company paid domestic trip after your 1-year anniversary & an international trip every 5 years.
• Paid company holidays with flexibility for additional holidays.
• Top-of-line technology to maximize productivity.
• Generous paid parental leave.
• Health, dental, and vision insurance with competitive employer cost-sharing.
• Paid career and personal development, audiobooks, and mentorship.
• 401(k) retirement plan plus company matching.