Enterprise Account Manager

Nexhealth - San Francisco, CA

Full-time - Senior

San Francisco, CA

Publishing Industries

About the position

The Enterprise Account Manager at NexHealth is responsible for managing relationships with the company's largest and most strategic customers. This role focuses on ensuring customer satisfaction, driving renewals, and identifying growth opportunities within the patient experience platform. The position requires building long-term partnerships with key stakeholders and consulting on best practices to optimize the platform's use, ultimately contributing to the success of both the customers and NexHealth.

Responsibilities

• Serve as the primary point of contact for NexHealth's enterprise customers, ensuring their satisfaction and success with our platform.
• Build and maintain strong relationships with key stakeholders across customer organizations to foster long-term partnerships.
• Consult customers on best practices for optimizing NexHealth's platform and driving measurable outcomes.
• Lead the renewal and expansion processes, conducting strategic conversations to ensure contract growth and client retention.
• Analyze and utilize customer data to guide consultative conversations and inform decision-making for both the customer and NexHealth.
• Collaborate cross-functionally with internal teams such as Product, Sales, and Onboarding to ensure seamless customer experiences and resolve complex issues.
• Proactively manage customer health by conducting regular business reviews, identifying potential risks, and developing mitigation strategies.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or HealthTech environment.
• Proven track record of managing large, strategic accounts with a focus on adoption renewals, expansions, and upselling.
• Strong consulting skills with the ability to advise customers on how to best leverage technology to meet their business goals.
• Expertise in commercial conversations, including negotiating contract renewals and identifying growth opportunities.
• Ability to analyze customer data to inform strategies, drive results, and identify areas for improvement.
• Excellent communication and relationship-building skills with experience navigating larger enterprises and engaging senior stakeholders such as VPs, CIOs, and Directors of IT.
• Demonstrated ability to communicate and collaborate effectively across departments to deliver exceptional customer outcomes.
• Ability to operate in an ambiguous and dynamic environment.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO