Enterprise Account Manager

Comcast

Full-time - Mid Level

10,001+ employees

Broadcasting and Content Providers

About the position

The Enterprise Account Manager at Comcast Corporation is responsible for strategic account management and financial sales leadership for a portfolio of mid-market customers. This role focuses on developing account strategies, identifying revenue opportunities, and ensuring customer satisfaction while meeting annual revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of assigned customers related to Advanced Voice, Metro Ethernet, or other Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution, and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts' needs and optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including C-level and Executive level personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Exercise independent judgment and discretion in matters of significance.

Requirements

• Proven experience in account management and sales leadership.
• Strong understanding of telecommunications products and services, particularly in the business sector.
• Excellent communication and interpersonal skills to engage with C-level executives and other stakeholders.
• Ability to develop and implement strategic account management plans.
• Strong analytical skills to identify revenue opportunities and customer needs.

Nice-to-haves

• Experience in the telecommunications industry.
• Familiarity with digital tools and customer relationship management (CRM) systems.

Benefits

• Competitive salary
• Opportunities for career advancement
• Comprehensive health insurance
• 401(k) retirement plan with company matching
• Paid time off and holidays