Enterprise Accounts Portfolio Manager

$70,000 - $100,000/Yr

Allied Universal - Atlanta, GA

Full-time - Senior

Atlanta, GA

Administrative and Support Services

About the position

The Enterprise Accounts Portfolio Manager at Allied Universal® is a key role focused on managing client relationships and ensuring security operations across multiple states. This position requires a strong background in security services and management, as the EAPM will act as an internal expert, liaising with corporate security executives and branch offices to uphold contract compliance and enhance service delivery. The role involves significant travel and the development of training programs to support client needs.

Responsibilities

• Ensure contract compliance at all assigned properties.
• Identify security issues and opportunities and recommend solutions to client's corporate security team.
• Respond to critical incidents at client sites.
• Facilitate and provide in-depth client-specific training to new on-site Allied Universal Managers.
• Create and deliver annual training programs.
• Develop a relationship with local and regional client contacts.
• Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
• Identify and present industry best practices to all teams in all locations.
• Actively participate in industry-specific professional organizations, such as ASIS.
• Assist in the preparation and presentation of Quarterly Business Reviews.
• Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal's performance of these measurements to ensure acceptable monthly scorecard results.
• Ensure all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling are accurate, and issues are promptly resolved.
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management.
• Manage and own the accounts receivable process for their customer.
• Lead all contract renewal, rebid and rate increase initiatives.
• Create and manage to an annual overhead budget.
• Partner with their customer on their security budget.
• Mentor managers within their portfolio to establish a succession plan for their portfolio.
• Survey Security Professionals and leaders to gauge workplace satisfaction.

Requirements

• Bachelor's Degree in Business Administration or Criminal Justice
• Minimum 5 years of general management experience
• Minimum of 5 years of contract or proprietary security services, law enforcement and/or military experience
• Proven track record of excellence in customer service and financial management
• Superior interpersonal and communication skills as well as solid writing skills
• Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint)
• Highly effective leader with the ability to build strong relationships internally
• Ability to work in a team-oriented management environment while focused on results

Nice-to-haves

• Experience in managing large enterprise clients
• Knowledge of industry-specific best practices
• Participation in professional organizations such as ASIS

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in the company's 401(k) or Supplemental Income Plan
• Eight paid holidays annually
• Five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly