Enterprise Accounts Portfolio Manager

$70,000 - $100,000/Yr

Allied Universal - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Administrative and Support Services

About the position

The Enterprise Accounts Portfolio Manager (EAPM) at Allied Universal is a key role focused on managing client relationships and ensuring security operations across multiple states. This position requires a strong internal security operations expert who will liaise with corporate security executives and branch offices to uphold contract compliance and enhance service delivery. The EAPM will also be responsible for training, performance measurement, and continuous improvement initiatives within the enterprise accounts division.

Responsibilities

• Ensure contract compliance at all assigned properties.
• Identify security issues and opportunities and recommend solutions to client's corporate security team.
• Respond to critical incidents at client sites.
• Facilitate and provide in-depth client-specific training to new on-site Allied Universal Managers.
• Create and deliver annual training programs.
• Develop relationships with local and regional client contacts.
• Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
• Identify and present industry best practices to all teams in all locations.
• Actively participate in industry-specific professional organizations, such as ASIS.
• Assist in the preparation and presentation of Quarterly Business Reviews.
• Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal's performance of these measurements to ensure acceptable monthly scorecard results.
• Ensure all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling are accurate, and issues are promptly resolved.
• Conduct in-depth audits and analysis of operational and financial controls relating to account management.
• Manage and own the accounts receivable process for their customer.
• Lead all contract renewal, rebid and rate increase initiatives.
• Create and manage to an annual overhead budget.
• Partner with their customer on their security budget.
• Mentor managers within their portfolio to establish a succession plan for their portfolio.
• Survey Security Professionals and leaders to gauge workplace satisfaction.

Requirements

• Bachelor's Degree in Business Administration or Criminal Justice.
• Minimum 5 years of general management experience.
• Minimum of 5 years of contract or proprietary security services, law enforcement and/or military experience is highly desired.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Proven track record of excellence in customer service and financial management.
• Superior interpersonal and communication skills as well as solid writing skills.
• Dedication to high-quality customer service delivery and integrity through proven client and customer relationships.
• Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint).
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery time-frames.
• Ability to maintain confidentiality of all information and data.
• Ability to work in a team-oriented management environment while focused on results.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.