Enterprise Change Manager II

$124,700 - $183,800/Yr

Navy Federal Credit Union - Vienna, VA

Full-time - Mid Level

Vienna, VA

Credit Intermediation and Related Activities

About the position

The Enterprise Change Manager II will play a crucial role in supporting transformational initiatives aligned with Navy Federal's Enterprise Strategy. This position involves designing, developing, and deploying organizational change management strategies to ensure successful adoption of changes across the organization. The manager will work closely with leaders and project teams to address stakeholder needs, manage risks, and implement effective change plans, including communication and training strategies.

Responsibilities

• Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives
• Develop, implement and maintain organizational change management model and methodology
• Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management, and stakeholders
• Systematically apply structured processes to equip people to lead, participate in, and adopt change to meet desired business outcomes
• Develop and lead actionable and targeted organizational change management plans, including communications, sponsor roadmap, coaching, training, and resistance management plans
• Manage and direct organizational change management components of projects through the planning, analysis, design, implementation, and transition phases
• Lead business needs/impact assessment and alignment with organizational objectives
• Evaluate and measure the effectiveness of internal communications and training plans
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization, and proficiency of individual and organization-wide changes
• Identify resistance and performance gaps to develop, recommend, and implement corrective actions
• Collaborate with Senior Executives and management to implement OCM and communications objectives
• Facilitate meetings/groups of cross-functional team members in the implementation of strategic activities and initiatives
• Compile, research, and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
• Perform other related duties as assigned

Requirements

• Significant experience in implementing major components of large-scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
• Extensive experience in managing projects from creation through execution and evaluation
• Effective in exercising initiative, producing desired results and achieving objectives
• Extensive experience in working with all levels of staff, management, stakeholders, and vendors
• Broad and enterprise-wide view of the business and its relationships to Information Technology
• Significant experience in leading, guiding, and mentoring others
• Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management
• Effective in the use of PCs and related software packages
• Advanced research, analytical and problem-solving skills
• Expert skill in translating information and developing insights
• Expert verbal and written communication skills
• Bachelor's Degree in Business Administration, Computer Science, Organizational Development or related field, or the equivalent combination of education, training or experience
• Master's Degree in Business Administration, Organizational Development or related field or the equivalent combination of education, training or experience
• Prosci Certification

Nice-to-haves

• Previous experience with technology organizations
• Demonstrated experience doing business cases and cost analysis
• Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace flexibility
• Career development opportunities
• Recognition programs