Siemens - Cary, NC
posted 5 months ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Enlighted is a human-centered proptech company that creates positive transformation wherever space, people, and work meet through our industry-leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet. We are looking for an Enterprise Customer Success Manager who will be the point person for the top customers with technical programs by partnering with several cross-functional teams to identify and address technical requirement adherence in a proactive manner. This position is a hybrid role based in Cary, NC. You'll make an impact as you: Learn the customer engagement role and develop foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnership with other account team leaders. Gather information on the business objectives for customer organizations, identify customer needs, and create a shared plan to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders. Drive conversation with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Plan a portfolio of work to drive outcomes aligned with customer's prioritized solutions and workloads. Capture, communicate, and bring forward recommendations from customer insights to sellers in identifying and producing opportunities while collaborating with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Lead and be accountable for the direction of solution deliveries while securing resources to deliver on customer obligations.