Zoom - Boston, MA
posted 4 months ago
In this role, you will be responsible for supporting Enterprise-level customers as they onboard to the Workvivo platform and throughout their customer success journey. This position requires exceptional project management skills, as you will be working closely with large customer accounts, ensuring their needs are met and that they derive maximum value from the platform. You will conduct regular Executive Business Reviews and checkpoints with C-suite customers and executive leadership, providing insights and strategies to enhance their experience and engagement with the Workvivo platform. You will be part of a high-performing, energetic, and collaborative team that values hard work while maintaining a light-hearted atmosphere. Your primary focus will be on onboarding, training, and supporting global enterprise-level customers, specifically those with 15,000 employees and above. You will leverage your experience in leading technology solution implementations and consulting with customers on their internal communication and employee engagement strategies. Excellent communication, presentation, interpersonal, and project management skills are essential for success in this role. Additionally, you will be responsible for conducting success plans for your customers, ensuring their adoption of the platform, fostering expansion opportunities, and building customer loyalty. This position is based in the U.S., and candidates must not require sponsorship for employment. The salary range for this position is between $105,600.00 and $195,400.00, depending on qualifications and experience.