Confluent - Juneau, AK
posted 3 months ago
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us. The Enterprise Customer Success Manager will be key in driving customer success, renewals, and subscription expansion within our Enterprise accounts. This role involves meeting and exceeding quarterly renewal targets by proactively managing a renewal portfolio and customer retention activities as a member of a sales team. The Enterprise Customer Success Manager will serve as the primary point of contact for assigned customers in securing renewals, which includes quotation, negotiation, and closing activities. Additionally, the role requires submitting accurate and timely renewal sales forecasts through Salesforce.com and identifying opportunities for expansion, upsell, and additional service/support within accounts. The successful candidate will coordinate the engagement of other Confluent resources, such as Customer Operations, Customer Success, Sales, and Sales Engineering, to ensure ongoing customer success. They will also be responsible for meeting and exceeding daily and weekly touchpoint goals for existing customers to ensure a proactive cadence, promoting the use of Confluent features and technology, and supporting relationships with key users and decision-makers at assigned customers. Proactively identifying issues and risks, escalating them internally for prompt resolution, and developing customers to become strong advocates for Confluent are also critical aspects of this role. The Enterprise Customer Success Manager will champion and advocate for Enterprise customer requirements within Confluent and contribute to continual improvements in best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals. Increased customer executive engagement and arranging for executive invites to headquarters, marketing, and customer engagement events are also part of the responsibilities.