Glean Technologies - Palo Alto, CA
posted 5 months ago
At Glean, we are on a mission to revolutionize knowledge work by integrating AI into everyday tasks, making work faster and more humane. Our vision is to create a future where everyone collaborates with expert AI assistants that can find, create, and synthesize information, allowing individuals to focus on higher-level, creative aspects of their work. Our platform serves as the connective tissue between AI and knowledge, bringing together a company's information, understanding it deeply, and providing industry-leading search relevance. Founded by a team of former Google and Facebook engineers, we are a diverse group of curious and creative individuals dedicated to helping each other achieve significant goals, ultimately enabling other teams to do the same. We are backed by prominent venture capitalists and have assembled a world-class team with extensive experience in leading tech companies. In this role, you will serve as the primary point of contact and trusted advisor for a select group of customers at Glean. You will build solid relationships and understand the business issues that Glean can solve for them. Regular check-ins with customer stakeholders will be essential to address questions or issues and to understand their strategic objectives. You will act as the voice of the customer to our internal stakeholders, managing risks and advocating for their needs to ensure alignment on objectives. You will lead the onboarding process for new Enterprise customers, ensuring a smooth transition from Sales and a fast time to first value. By leveraging templates, you will create a consistent customer journey and iterate on these templates based on your experiences with each customer. Training will be a key component of your role, as you will coach customers on how to best utilize Glean's suite of products. Account growth and expansion will also be a significant part of your responsibilities. You will conduct discovery into your customers' needs, uncover upsell opportunities, and develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value. Performance tracking will be crucial, as you will own and report on key performance indicators such as retention, health score, active users, and more. You will track progress against customer goals and objectives, ensuring that we align all adoption levers with their priorities and report this progress to internal stakeholders. Identifying trends, patterns, and areas for improvement based on customer feedback will be essential to your success.