Pearson Education - Boston, MA
posted 3 months ago
The Enterprise Customer Success Rep (ECS) is a pivotal role within Pearson's North America Sales Organization, directly reporting to the Director of the Business-to-Business Education Team. This position is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS will work closely with Enterprise Account Executives to ensure sales growth, customer satisfaction, and successful implementation of Pearson's diverse portfolio of products and services. In this role, the ECS will be responsible for evaluating customer needs and connecting them with appropriate Pearson solutions. This includes delivering impactful demonstrations of Pearson courseware products, ensuring successful customer onboarding, and providing ongoing training and support to instructors. The ECS will also utilize data and reports to analyze market share and make informed decisions that impact their assigned accounts. A strong emphasis will be placed on critical thinking and adaptability to meet the evolving strategies of customers in their territory. The ECS position is fully remote, allowing for collaboration with various internal stakeholders, including finance, sales operations, and product teams, to provide optimal support for customers. The ideal candidate will possess strong execution skills, attention to detail, and a customer-centric approach, all of which are essential for thriving in a fast-paced environment while managing large customer accounts. This role is not only about driving sales but also about fostering instructor confidence and ensuring a positive experience with Pearson's products. Additionally, the ECS will play a vital role in supporting Pearson's Diversity, Equity, and Inclusion (DEI) initiatives, demonstrating a commitment to lifelong learning and teaching. The position requires effective communication across teams to monitor account health and develop action plans for high-risk accounts, ensuring renewals and customer satisfaction. Building relationships with instructors and collaborating with cross-functional teams will be key components of success in this role.