Pearson Education - Topeka, KS
posted 3 months ago
The Enterprise Customer Success Rep (ECS) is a vital member of the North America Sales Organization at Pearson, reporting directly to the Director of the Business-to-Business Education Team. This role is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS is tasked with ensuring sales growth, customer satisfaction, and successful implementation of Pearson's diverse portfolio of products and services. This position is fully remote, allowing the ECS to collaborate with various internal teams, including finance, sales operations, and product management, to provide exceptional support to customers. In this role, the ECS will evaluate customer needs and connect them with appropriate Pearson solutions, delivering impactful demonstrations of courseware products. They will oversee the onboarding process for customers, ensuring that digital access is set up correctly and that users are oriented to the Pearson experience. The ECS will also be responsible for driving instructor success by providing necessary training and ongoing support, maximizing the impact of Pearson's digital products in educational settings. The ECS will utilize data and reports to analyze market share and make informed decisions that affect their assigned accounts. Critical thinking and adaptability are essential, as the ECS must tailor solutions to meet the evolving strategies of customers. This position requires a detail-oriented individual who can manage large accounts while maintaining high-quality service. Collaboration with internal stakeholders is crucial to monitor sales growth and ensure quality assurance across the board. The ECS will also support Pearson's Diversity, Equity, and Inclusion (DEI) initiatives, demonstrating a commitment to lifelong learning and teaching.