Pearson Education - Lansing, MI
posted 3 months ago
The Enterprise Customer Success Rep (ECS) is a vital member of the North America Sales Organization at Pearson, reporting directly to the Director of the Business-to-Business Education Team. This role is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS will work closely with Enterprise Account Executives to ensure sales growth, customer satisfaction, and successful implementation of Pearson's diverse portfolio of products and services. In this position, the ECS will be responsible for evaluating customer needs and connecting them with appropriate Pearson solutions. This includes delivering impactful demonstrations of Pearson courseware products, ensuring successful customer onboarding, and providing ongoing training and support to instructors. The ECS will utilize data and reports to analyze market share and make informed decisions that positively impact their assigned accounts. A critical aspect of this role is the ability to adapt solutions to meet the evolving strategies of customers and the specific requirements of their territory. The ECS role is fully remote, allowing for collaboration with various internal stakeholders, including finance, sales operations, and product teams, to provide exceptional support to customers. The ideal candidate will possess strong execution skills, attention to detail, and a customer-centric approach. This high-impact role is essential for catalyzing growth across Pearson's portfolio by continuously engaging with key institutional stakeholders and fostering instructor confidence in using Pearson's products. Pearson is committed to diversity, equity, and inclusion, and the ECS will play a role in supporting these initiatives within the organization. The company values a culture where differences are embraced, and all team members are encouraged to reach their full potential. The ECS will also be expected to communicate effectively with the team regarding account health and develop action plans to generate renewals for high-risk accounts in partnership with sales leaders.