Pearson Education - Dover, DE
posted 3 months ago
The Enterprise Customer Success Rep (ECS) is a vital member of the North America Sales Organization at Pearson, reporting directly to the Director of the Business-to-Business Education Team. This role is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS is tasked with ensuring sales growth, customer satisfaction, and overall success with Pearson's diverse portfolio of products and services. This position is fully remote, allowing the ECS to collaborate with various internal teams, including finance, sales operations, and product management, to provide exceptional support to customers. In this role, the ECS will evaluate customer needs and connect them with appropriate Pearson solutions, delivering impactful demonstrations of Pearson courseware products. They will oversee successful customer onboarding, ensuring that users have digital access, orientation to the user experience, and correct usage of Pearson products. The ECS will also drive instructor success by providing the necessary skills, information, and ongoing training to maximize the impact of digital products in their courses each term. The ECS will utilize reports and data to analyze market share, prioritize accounts, and make informed decisions that impact their territory. Critical thinking and adaptability are essential, as the ECS must tailor solutions to meet evolving customer strategies and specific territory requirements. Attention to detail, empathy, and the ability to thrive in a fast-paced environment are crucial for managing large customers without compromising quality. Collaboration with internal stakeholders is key to monitoring sales growth and ensuring quality assurance across the board. The ECS role is not just about sales; it embodies a commitment to lifelong learning and supporting diversity, equity, and inclusion initiatives within the organization. The ECS will communicate effectively with the team regarding account health and develop action plans to generate renewals for high-risk accounts in partnership with sales leaders. Building relationships with instructors and identifying those who can contribute to case studies and promotional activities is also a significant aspect of this role.