Enterprise Customer Success Rep (ECS)

$60,000 - $70,000/Yr

Pearson Education - Saint Paul, MN

Full-time - Entry Level

Remote - Saint Paul, MN

10,001+ employees

Publishing Industries

About the position

The Enterprise Customer Success Rep (ECS) is a vital member of the North America Sales Organization at Pearson, reporting directly to the Director of the Business-to-Business Education Team. This role is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS is tasked with ensuring sales growth, customer satisfaction, and successful implementation of Pearson's diverse portfolio of products and services. This position is fully remote, allowing the ECS to collaborate with various internal teams, including finance, sales operations, and product management, to provide exceptional support to customers. In this role, the ECS will evaluate customer needs and connect them with appropriate Pearson solutions, delivering impactful demonstrations of Pearson's courseware products. They will oversee the onboarding process for customers, ensuring that digital access is set up correctly and that users are oriented to the user experience. The ECS will also be responsible for driving instructor success by providing the necessary skills, information, and ongoing training to maximize the impact of Pearson's digital products in their courses each term. Utilizing reports and data, the ECS will analyze market share, prioritize account decisions, and adapt solutions to meet evolving customer strategies. The ECS must possess strong execution skills, attention to detail, and a customer-centric approach. This high-impact role requires the ability to handle large customers in a fast-paced environment without sacrificing quality. Collaboration with internal stakeholders is essential to monitor sales growth and ensure quality assurance. The ECS will also demonstrate a commitment to lifelong learning and support Pearson's Diversity, Equity, and Inclusion (DEI) initiatives, fostering an inclusive culture that values diverse perspectives and experiences.

Responsibilities

• Evaluate customer needs and connect them to appropriate Pearson solutions.
• Deliver high impact demonstrations of Pearson courseware products.
• Ensure successful customer onboarding, digital access setup, and orientation of the user experience.
• Drive instructor success with necessary skills, information, and ongoing training.
• Utilize reports and data to analyze market share and prioritize account decisions.
• Adapt solutions to meet evolving customer strategies and territory requirements.
• Collaborate with internal stakeholders to monitor sales growth and ensure quality assurance.
• Support Diversity, Equity, and Inclusion (DEI) initiatives.

Requirements

• Bachelor's Degree or equivalent experience.
• Customer-facing personalized customer success, customer service, account management, or corporate training experience.
• Experience in Edtech, Customer Success, Higher Education, or Sales.

Nice-to-haves

• Strong execution skills and attention to detail.
• Ability to work in a fast-paced environment.
• Empathy and customer-centric mindset.

Benefits

• Annual incentive program participation.
• Comprehensive health insurance options.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.