Pearson Education - Juneau, AK
posted 3 months ago
The Enterprise Customer Success Rep (ECS) is a vital member of the North America Sales Organization at Pearson, reporting directly to the Director of the Business-to-Business Education Team. This role is designed for individuals who are passionate about customer success and are eager to contribute to the growth of Pearson's B2B Education customers, which include Career, For-Profit, and Higher Education accounts. The ECS is tasked with ensuring sales growth, customer satisfaction, and overall success with Pearson's diverse portfolio of products and services. This position is fully remote, allowing the ECS to collaborate with various internal teams, including finance, sales operations, and product management, to provide exceptional support to customers. In this role, the ECS will engage with customers to evaluate their needs and connect them with appropriate Pearson solutions. This includes delivering impactful demonstrations of Pearson's courseware products, ensuring successful customer onboarding, and providing ongoing training and support to instructors. The ECS will utilize data and reports to analyze market share and make informed decisions that impact their assigned accounts. A critical aspect of the ECS role is to adapt solutions to meet the evolving strategies of customers while maintaining a high level of detail and empathy in a fast-paced environment. The ECS will also collaborate with internal stakeholders to monitor sales growth and ensure quality assurance across the board. This position requires a commitment to lifelong learning and support for diversity, equity, and inclusion initiatives within the organization. The ECS will be expected to communicate effectively with the team regarding account health and develop action plans to generate renewals for high-risk accounts, all while fostering positive relationships with instructors and other key stakeholders.