Global Relay - New York, NY
posted about 1 month ago
As the Enterprise Customer Success Specialist (ECSS) at Global Relay, you will play a pivotal role in managing and nurturing relationships with our marquee customers. This position is designed for individuals who are passionate about providing exceptional customer service and are eager to engage in ongoing account management, reconciliation, and upselling. You will be the primary point of contact for customer inquiries, working closely with various internal departments such as Sales, Legal, Accounting, Provisioning, and Customer Support to resolve critical customer issues effectively. Your ability to understand and articulate the features and benefits of Global Relay's services will be essential in identifying sales and upsell opportunities within existing accounts. In this role, you will be responsible for developing strong relationships with enterprise accounts, ensuring that their needs are assessed, clarified, and validated on an ongoing basis. This proactive approach will help you achieve our land and expand goals. You will also lead and manage relationships with clients under the Major Accounts Program (MAP) and other high-priority customers. Additionally, you will organize and track projects and campaigns executed by the Customer Success team, ensuring that all initiatives align with our strategic objectives. Your involvement in conducting prescreening interviews for potential employees and participating in Global Relay forums, client visits, and conferences will further enhance your engagement with our customer base and internal teams. At Global Relay, we pride ourselves on fostering a diverse and inclusive work environment where employees can collaborate and learn from one another. We believe that great businesses thrive on the contributions of all employees, and we are committed to providing a workplace free of barriers. This role is not just about managing accounts; it's about making a genuine impact and being recognized for your contributions to our customers' success and the overall growth of the company.