Unisys - San Antonio, TX
posted about 2 months ago
Unisys Corporation is seeking an Enterprise Hardware Repair Field Engineer to join our team in San Antonio, TX. As a global information technology company, we are dedicated to building high-performance, security-centric solutions that enhance people's lives through secure and reliable advanced technology. In this role, you will have the opportunity to learn new skills, apply your expertise, and solve complex problems using cutting-edge technologies and solutions. You will be part of a diverse global team that supports you, drives change, and consistently delivers successful results. In this position, you may function as a team or site leader, providing direction to other technicians. Your primary responsibilities will include performing server and storage break and fix, providing support for enterprise products, and acting as a desk-side support specialist. You will also support enterprise storage products, networking products (including Cisco certification requirements), payment systems products, and Unisys core-CMOS products. Additionally, you may have project management responsibilities for smaller projects and will be expected to possess high-skilled specialized technical skills. Your role will involve providing maintenance and support on legacy products, installing and maintaining PCs and associated software, networks, servers, and peripherals. You will perform installs, moves, adds, and changes as required, test and certify PCs, networks, servers, and client-approved applications, and provide follow-up on problems or escalations. Maintaining a high degree of professionalism in your actions, demeanor, and dress is essential, as is ensuring customer satisfaction throughout the service delivery transaction. You will also be responsible for ensuring that client-specific Service Level Agreements are met and that incident and request tickets are updated accordingly within the ticketing system. Exposure to project management and support for Unisys Legacy products will also be part of your responsibilities.