Enterprise Hardware Repair Field Engineer

$37,000 - $63,000/Yr

Unisys - San Antonio, TX

Full-time

Onsite - San Antonio, TX

Professional, Scientific, and Technical Services

About the position

Unisys Corporation is seeking an Enterprise Hardware Repair Field Engineer to join our team in San Antonio, TX. As a global information technology company, we are dedicated to building high-performance, security-centric solutions that enhance people's lives through secure and reliable advanced technology. In this role, you will have the opportunity to learn new skills, apply your expertise, and solve complex problems using cutting-edge technologies and solutions. You will be part of a diverse global team that supports you, drives change, and consistently delivers successful results. In this position, you may function as a team or site leader, providing direction to other technicians. Your primary responsibilities will include performing server and storage break and fix, providing support for enterprise products, and acting as a desk-side support specialist. You will also support enterprise storage products, networking products (including Cisco certification requirements), payment systems products, and Unisys core-CMOS products. Additionally, you may have project management responsibilities for smaller projects and will be expected to possess high-skilled specialized technical skills. Your role will involve providing maintenance and support on legacy products, installing and maintaining PCs and associated software, networks, servers, and peripherals. You will perform installs, moves, adds, and changes as required, test and certify PCs, networks, servers, and client-approved applications, and provide follow-up on problems or escalations. Maintaining a high degree of professionalism in your actions, demeanor, and dress is essential, as is ensuring customer satisfaction throughout the service delivery transaction. You will also be responsible for ensuring that client-specific Service Level Agreements are met and that incident and request tickets are updated accordingly within the ticketing system. Exposure to project management and support for Unisys Legacy products will also be part of your responsibilities.

Responsibilities

• May function as team or site leader providing direction to other technicians
• Performs server and storage break and fix
• Provides support for Enterprise products
• Acts as desk-side support specialist
• Provides support for enterprise storage products
• Supports Networking products including Cisco certification requirements
• Provides support for Payment systems products and Unisys core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other high-skilled specialized technical skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor, and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Performs IMAC and exposure to project management
• Supports Unisys Legacy products

Requirements

• High school degree required
• 2-4 years of hands-on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Active directory/exchange server and operating systems knowledge
• A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys
• COMPTIA certifications, NETWORKPLUS, and for legacy products, must have current product training
• Knowledge of client-specific internal procedures and service delivery requirements
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems, and interconnectivity problems
• Ability to test and certify mainframes and/or servers with associated peripherals using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required
• Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage
• Police or criminal background verification may be required

Nice-to-haves

• Experience with Unisys Legacy products
• Knowledge of advanced troubleshooting techniques
• Experience in project management

Benefits

• Equal Opportunity Employer - Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity