Enterprise Hardware Repair Field Engineer

Unisys - Eagan, MN

Full-time

Eagan, MN

Professional, Scientific, and Technical Services

About the position

At Unisys, we are a global information technology company dedicated to building high-performance, security-centric solutions that can help change the world. Our vision is to enhance people's lives through secure and reliable advanced technology. In this role, you will have the opportunity to learn new skills, apply your expertise, and solve complex problems using cutting-edge technologies and solutions. You will be part of a diverse global team that supports you, drives change, and consistently delivers successful results. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making the world a safer and more secure place to live and work. We believe in better lives, and we invite you to join us!

Responsibilities

• May function as team or site leader providing direction to other technicians.
• Performs server and storage break and fix.
• Provides support for Enterprise products.
• Acts as a desk side support specialist.
• Provides support for enterprise storage products.
• Supports Networking products, including Cisco certification requirements.
• Provides support for Payment systems products and Unisys core-CMOS products.
• Possesses other high-skilled specialized technical skills.
• Provides support for software, hardware, and networking for desktops, laptops, and servers.
• Provides maintenance and support on legacy products.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• Performs installs, moves, adds, and changes as required.
• Tests and certifies PCs, networks, servers, and client-approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Performs IMAC and has exposure to project management.
• Supports Unisys Legacy products.

Requirements

• High school degree required.
• 2-4 years of hands-on technical experience.
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Active directory/exchange server and operating systems knowledge.
• A+ certification is a plus.
• Specific manufacturer certification as required, i.e., EMC, Dell, Cisco, Microsoft, Apple, Unisys.
• COMPTIA certifications, and NETWORKPLUS for legacy products, must have current product training.
• Knowledge of client-specific internal procedures and service delivery requirements.
• Advanced knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems, and interconnectivity problems.
• Ability to test and certify mainframes and/or servers with associated peripherals using mechanical capability and an understanding of ESD procedures.
• Client and/or governmental clearance may be required.
• Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
• Police or criminal background verification may be required.

Nice-to-haves

• Microsoft Server Certified Professional Certification
• CCNA Certification