Unisys - Blue Bell, PA
posted about 2 months ago
As an Enterprise Hardware Repair Field Engineer at Unisys Corporation, you will play a crucial role in providing high-quality technical support and maintenance for enterprise hardware and software systems. This position is based in Blue Bell, Pennsylvania, and involves working with a diverse team to deliver exceptional service to our clients. You will be responsible for performing server and storage break and fix tasks, providing desk-side support, and ensuring that all service delivery transactions meet client-specific Service Level Agreements (SLAs). Your role may also include project management responsibilities for smaller projects, where you will lead a team of technicians and provide direction to ensure successful project completion. In this position, you will support a variety of enterprise products, including networking products, payment systems, and Unisys core-CMOS products. You will be expected to install and maintain PCs, networks, servers, and associated software, as well as perform installs, moves, adds, and changes as required. Your technical expertise will be essential in testing and certifying PCs, networks, servers, and client-approved applications. You will also be responsible for maintaining a high degree of professionalism in your actions, demeanor, and dress, ensuring customer satisfaction throughout the service delivery process. Your success in this role will depend on your ability to troubleshoot and resolve hardware and software issues effectively. You will need to maintain accurate records of incident and request tickets within the ticketing system and provide follow-up on problems or escalations as necessary. Additionally, you will support Unisys legacy products and ensure that all maintenance and support tasks are completed to the highest standards.