Enterprise Implementation Technical Consultant

Credorax - Center Valley, PA

Full-time - Mid Level

Center Valley, PA

About the position

As an Enterprise Implementation Technical Consultant at Credorax, you will play a pivotal role in the on-site implementation of live systems and conducting staff training for our products. Your primary responsibility will be to train customers on the VenueNext suite of applications, ensuring they are well-equipped to utilize our technology effectively. You will perform site surveys to gather essential information on stadiums and arenas, which will help tailor our solutions to meet specific customer requirements. It is crucial that you verify that all requirements are met and that the solutions align with customer specifications. In this role, you will be recognized as a subject matter expert on S&E POS and payments products, encompassing both software and hardware aspects. You will review menu configurations with customers prior to the arrival of the Implementation team to ensure that each customer is satisfied with their setup. Additionally, you will be responsible for following up and resolving any issues that arise from workshop sessions or related to business processes and system functionality. Maintaining product labs and assisting in issue reproduction and research will also be part of your duties. Staying current on job-related equipment, procedures, and information through attendance at critical meetings and team stand-ups is essential for success in this position. This role requires a high degree of initiative, motivation, and problem-solving skills, as well as the ability to adapt to changes in a complex global organization. You will need to maintain a professional approach when dealing with both internal and external customers, ensuring clear and concise communication at all times. Your ability to maintain confidentiality when dealing with proprietary information is paramount, as is your capacity to handle stressful situations with a positive attitude.

Responsibilities

• On-site implementation of live systems and conducting staff training of products
• Train customers on the VenueNext suite of applications
• Perform Site Surveys to gather information on stadiums and arenas
• Ensure solutions meet the specification of the customer requirements and verify requirements are met
• Be a subject matter expert on S&E POS and payments products, both software and hardware
• Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup
• Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently
• Maintain product labs and assist in issue reproduction and research
• Stay current on job-related equipment, procedures and information via attendance of critical meetings and team stand-ups
• Managing Travel Expense Reports and following company Travel Policy

Requirements

• Bachelor's degree in Computer Science, IT or 4+ years of related experience
• Experience with architecture and configuration of enterprise software
• Ability to read technical documentation and logs
• Demonstrated consulting skills
• Capable of driving process improvement
• Strong interpersonal skills
• Ability to work with clients and partners to build a sense of shared ownership and minimize potential resistance
• High degree of initiative, motivation, and problem-solving skills
• Ability to be flexible and adapt to change in a complex global organization
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
• High degree of initiative, accuracy, efficiency, and attention to detail
• Ability to maintain a positive attitude under stressful circumstances
• Ability to maintain confidentiality when dealing with proprietary information
• Demonstrable record in successful large-scale enterprise software implementation

Nice-to-haves

• 2+ years in the IT industry
• 2+ years experience in POS, payments or related technologies
• Hospitality experience
• Working knowledge of Google Sheets and Google Docs