Enterprise Inside Sales Account Manager

$40,000 - $120,000/Yr

Shi International Ltd - Austin, TX

Full-time - Mid Level

Austin, TX

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Inside Sales Account Manager (ISAM) plays a crucial role in driving sales by working closely with the external sales team and delivering comprehensive solutions to assigned customers. This position is responsible for generating new sales within the current account set and proactively managing renewals. The ISAM will create competitive pricing quotes tailored to customers' IT needs, process orders, and provide timely updates to ensure customer satisfaction. Reporting directly to the Enterprise Inside Sales Manager, the ISAM is a key contributor to the company's revenue growth and success. This role requires the individual to report to the SHI Austin, TX office as determined by management. Since its inception in 1989, SHI International Corp. has been dedicated to helping organizations leverage technology to drive change. With a consistent growth trajectory, SHI has become a $14 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide. The company prides itself on its concierge approach to customer service, which is supported by a workforce of 6,000 employees. SHI is committed to fostering a diverse workplace, being the largest minority- and woman-owned enterprise in the U.S., and offers continuous professional growth and leadership opportunities to its employees. The company also provides a range of health, wellness, and financial benefits to ensure peace of mind for employees and their families, along with world-class facilities and the necessary technology to thrive in both office and remote settings.

Responsibilities

• Act as the central sales contact for our customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Drive sales through regular customer meetings, identify new opportunities, and close sales cycles successfully.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Actively manage customer maintenance and support renewals through a defined process and customer engagement, focusing on expanding the business relationship.
• Identify and capture new ISAM sales opportunities, moving them effectively through the sales pipeline.
• Ensure swift and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Handle customer inquiries proactively, resolving issues in a timely manner and ensuring customer satisfaction.

Requirements

• Completed Bachelor's Degree (College/University).
• Proven sales experience, preferably in the IT industry.
• Exceptional communication skills (verbal and written).
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills.
• Proactive and strategic approach to sales, aimed at enhancing the client experience.
• Ability to work effectively in a fast-paced, team-oriented environment.

Benefits

• Dental insurance
• 401(k)
• Vision insurance
• Medical insurance
• Flexible spending account