Enterprise Network Architect -Telecom & Cloud Infrastructure

Masterapp Labs - Richmond, VA

Full-time

Richmond, VA

About the position

The Enterprise Network Architect will provide data networking solutions and oversight for legacy telecommunications services, including broadband internet circuits and cloud networking. This role requires extensive knowledge of data and network monitoring technologies and practices, as well as the ability to manage the lifecycle of data networking services from strategic planning to operations. The architect will also be responsible for assessing technology and operational needs, managing incidents, and resolving customer escalations.

Responsibilities

• Provide data networking solutions and oversight for legacy telco services.
• Manage the lifecycle of data networking services from strategic planning to operations.
• Perform technology and operational assessments to manage the legacy portfolio and create future roadmaps.
• Respond to and resolve customer/agency escalations.
• Specify business requirements for current and future wireless mobile and data networking services.
• Manage general technology incidents and lead them to resolution.

Requirements

• Extensive knowledge and experience with data and network monitoring technologies (3+ years).
• Network expertise to specify business requirements for current and future network services (3+ years).
• Experience in networking incident management (3+ years).
• Experience deploying and managing broadband circuits and wireless phone solutions (3+ years).
• Experience with cloud networking (3+ years).
• Experience with commercial broadband circuits (3+ years).

Nice-to-haves

• Experience working in a State government/agency (3+ years).
• ITIL Foundations certification.
• Experience with Thousand Eyes network monitoring tool.