Enterprise Onboarding Specialist (Xplor Growth / BrandBot)

$65,000 - $70,000/Yr

Xplor International - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Enterprise Onboarding Specialist at Xplor is responsible for creating and delivering product training for new mid-market and enterprise clients on Xplor Growth. This role involves conducting live virtual training sessions, managing the technical setup of client accounts, and ensuring a smooth onboarding experience for clients. The specialist will collaborate with various teams to develop innovative training solutions and support clients in effectively using the software products offered by Xplor.

Responsibilities

• Project manage the setup of Xplor Growth accounts, ensuring all tasks are completed on time.
• Create, design, and run training programs for mid-market and enterprise clients.
• Conduct client-facing virtual training sessions to guide clients through the software.
• Review configurations and address any client issues prior to launch through phone calls.
• Assist in developing innovative and modern learning solutions.
• Collaborate with marketing solutions consultants on client communication strategies.

Requirements

• 3+ years of experience in project management and/or training roles, either internal or external.
• Exceptional presentation skills and ability to record/edit training videos.
• High attention to detail and excellent spelling and grammar skills.
• Strong client communication skills via email and phone calls.
• Excellent project management skills.

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carers.
• 3 extra days off to volunteer and give back to the local community.
• Access to free mental health support.
• Flexible working arrangements.