Enterprise Operations Center Analyst

$52,000 - $62,400/Yr

Pinnacle Group - Richmond, VA

Full-time

Richmond, VA

Insurance Carriers and Related Activities

About the position

The Enterprise Operations Center Analyst is responsible for monitoring and maintaining enterprise systems and equipment, ensuring timely responses to customer and team member needs. This role requires a strong understanding of IT networking and telecommunications, as well as the ability to analyze alarm systems and trouble reports effectively. The analyst will perform remote maintenance and interact with various departments to support telecommunications work, prioritizing customer requirements and major initiatives.

Responsibilities

• Monitor and maintain enterprise systems and equipment.
• Respond to customer and team member needs in a timely manner.
• Analyze multiple alarm systems and trouble reports.
• Perform remote maintenance of enterprise equipment.
• Interact with various departments and customer groups for telecommunications work.
• Set priorities and respond effectively to diverse demands.
• Maintain rotation on call status.

Requirements

• Basic knowledge of IT Networking and telecommunications.
• Experience in Network Operations Center.
• Understanding of IT network and telecommunications applications.
• Working knowledge of IP Networks.
• Experience with network monitoring.
• Experience with telecommunications transport infrastructure.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K contributions
• Paid time off (PTO)
• Sick leave
• Other benefits mandated by applicable state or localities