Enterprise Payments Product Associate

Citizens Bank - Providence, RI

Full-time

Providence, RI

Credit Intermediation and Related Activities

About the position

As an Enterprise Payments Product Associate at Citizens, you will be part of a dynamic and diverse Product team focused on driving payments innovation across the enterprise. This role involves regular interaction with sales teams, internal colleagues, and customers to support the cash management product set. You will manage projects using Agile methodology and Jira software, contributing to both in-house development and vendor solutions. The position offers significant development potential and a solid foundation for a dynamic career path within a stable organization.

Responsibilities

• Coordinate enterprise payments strategic and tactical initiatives to drive client value.
• Assess market opportunities, competitive offerings, customer needs, and ROI.
• Support sales colleagues with training, educational content, product inquiries, and customer issues.
• Conduct UAT testing for new product enhancements and BAU code drops.
• Identify and define client needs and emerging trends in collaboration with product and business stakeholders.
• Manage the development and maintenance of competitive analysis and market research.
• Research product enhancements and new product offerings.
• Initiate the product development cycle for agreed-upon initiatives.
• Continuously learn about technology and business changes to meet requirements.
• Define, develop, and lead the implementation of product roadmaps and capabilities.
• Provide effective technical solutions to functional challenges.
• Research the target market to identify how products and services are sold and delivered.
• Apply agile methodologies to facilitate innovation and execution.
• Supervise the use of requirements analysis tools and services, including prototyping and use cases.

Requirements

• 5-7 years' experience in Banking or Fintech, with a preference for Payments experience.
• Skilled at drafting executive presentations and business cases.
• Experience with Scrum at Scale and Jira software is a plus.
• Comfortable with Excel for reporting and data analytics.

Benefits

• Hybrid work schedule (3 days in office, 2 days remote)
• Inclusive workplace culture
• Opportunities for professional development