Enterprise Risk Management Analyst - Hybrid Office

Customers Bank - Malvern, PA

Full-time - Mid Level

Malvern, PA

11-50 employees

Credit Intermediation and Related Activities

About the position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. The Enterprise Risk Management Analyst will play a crucial role in supporting the execution of the Enterprise Risk framework and strategy throughout the organization. This position involves assisting with the development, review, enhancement, and implementation of related Enterprise Risk policies, procedures, monitoring activities, and controls. The analyst will support ERM projects and initiatives aimed at driving improvements to key processes, controls, and data analytics integrations. Additionally, maintaining awareness of current regulatory and industry trends impacting risk management principles, policies, and procedures is essential. The role also includes executing Risk and Control Self-Assessments (RCSA) across the organization and supporting Financial Risk oversight initiatives, processes, and controls. The analyst will partner with process owners to identify, assess, monitor, measure, and report on key risk indicators, perform analysis for risk trends and data discrepancies, and maintain Risk Appetite Statements. Furthermore, the analyst will act as a record keeper at various Board and committee meetings, preparing agendas, attending meetings, and transcribing minutes.

Responsibilities

• Support the execution of the Enterprise Risk framework and strategy throughout the organization.
• Assist with the development, review, enhancement, and implementation of related Enterprise Risk policies, procedures, monitoring activities, and controls.
• Support ERM projects and initiatives to drive improvements to key processes, controls, and data analytics integrations.
• Maintain awareness of current regulatory and industry trends impacting risk management principles, policies, and procedures.
• Execute Risk and Control Self-Assessments (RCSA) across the organization.
• Support and enhance Financial Risk oversight initiatives, processes, and controls.
• Partner with process owners to identify, assess, monitor, measure, and report on key risk indicators.
• Perform analysis for risk trends and data discrepancies, while effectively communicating analysis output.
• Maintain Risk Appetite Statements and manage linkages between top-level Risk Appetite Statements and actionable key risk indicators.
• Act as record keeper at various Board and committee meetings, preparing agendas, attending meetings, and transcribing minutes.

Requirements

• 2+ years of experience in enterprise risk management, financial risk management, operational risk management, and/or internal audit experience is preferred.
• Bachelor's degree or equivalent experience required.
• Familiarity and interest in emerging technologies, digital assets, etc.
• Ability to take complex concepts and communicate them in a clear/concise manner.
• Strong analytical skills, ability to see the 'big picture' and linkages between risk programs and data.
• Outstanding oral and written communication skills.
• Ability to work independently and to multi-task.
• Exceptional problem solving, critical thinking skills, and a strong attention to detail.
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Proficiency in Microsoft Office - Word, Excel, PowerPoint, Teams, Outlook.

Nice-to-haves

• Advanced Excel, VBA, and Python is a plus.
• Experience with data analytics software such as MicroStrategy, Tableau, etc.