Enterprise Solutions Engineer

$150,000 - $280,000/Yr

Shi International Ltd - Franklin Township, NJ

Full-time - Mid Level

Remote - Franklin Township, NJ

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Enterprise Solutions Engineer at SHI International Corporation is a pivotal role that involves working as a technology generalist with larger customers, engaging in face-to-face meetings to uncover and develop opportunities. This position requires building strong relationships with customers and consulting on various technology solutions, including data center, edge, core, cloud, security, collaboration, and services. The Enterprise Solutions Engineer will play a crucial role in understanding how these technologies enable business success. Reporting to a Solutions Director or a Regional Solutions Manager, this remote position requires residence in New Jersey as determined by SHI management. Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, boasting over 5,000 dedicated employees worldwide. The company prides itself on offering a world-class facility that includes on-site gyms and cafeterias, along with ongoing opportunities for personal and professional growth due to its strong promote-from-within philosophy. Employees can expect to work in an upbeat, creative, and fun environment, with benefits that include medical, vision, dental, 401K, and flexible spending options.

Responsibilities

• Responsible for the Solution Practice sales quota in their territory/pod
• Take ownership of the sales pipeline for Solution Practice opportunities by engaging with appropriate prospects to discover, defend, and acquire new business
• Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration, and Services business in existing accounts
• Collaborate, develop, and execute strategy for top prospects with the sales team to discover, grow, and acquire new business
• Ongoing training and learning to understand the company services offerings in all solution practice areas by attending company training and expanding knowledge through self-study
• Collaborate and engage with multiple layers of contacts within an organization, including CIO, IT Directors, CTO, Application Managers, etc.
• Collaborate with sales teams and drive the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision-making criteria, and closing
• Build the region/territory based on strategic account planning done in collaboration with the account executive and extended team
• Demonstrate leadership to ensure that the company's recommended solutions are comprehensive, achieve customer expectations, and meet customer business needs and planning
• Build strong relationships and trust with the technical decision maker, executive stakeholders, and own the technical side of customer relationships
• Focus on delivering a world-class customer experience according to company standards
• Develop relationships with the Local Technology Community (MFG's and SI Partners) and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's ongoing needs
• Educate and develop sales teams on technical selling, product training, services, and technology trends by taking advantage of office hours, setting up formal training, and relationship building
• Educate customers with product training and positioning technical solution sales cycle management
• Engage in regular one-on-one meetings with manager and time with team ensuring value prop, resource usage, opportunity development, and visibility to Data Center, Cloud, Network, Security, Collaboration, and Services business (Corp / District / Rep)

Requirements

• Bachelor's degree or equivalent work experience
• 4+ years of experience working in complex Data Center sales opportunities
• Minimum 5 years of previous IT Administrator/Management experience desired
• Proficient with Microsoft Office Products: Visio, PowerPoint, Excel, Word
• Experience supporting Enterprise, SLED, and Higher Education organizations desired
• Advanced knowledge of servers, storage, networking, virtualization, cloud, and unified communication and collaboration regarding their impact on the business
• Knowledge of Converged Infrastructure of servers, storage, networking, and virtualization regarding their impact on the business
• Deep familiarity with the RFP process and possess a winning record
• Experience with Disaster Recovery, Business Continuity, and High Availability Solutions (backup/recovery, mirroring, active/standby, active/active, clustering)
• Strong knowledge of Virtualization technologies, Hypervisors, server and desktop virtualization (i.e. VMware, Hyper-V, Citrix, VDI)
• Expertise in mainstream technologies to include: Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure, and AWS
• Experience with Public and Private Cloud Solutions

Nice-to-haves

• Outstanding written and verbal communication
• Able to build relationships with customers
• Proactive mindset
• Excellent presentation and negotiation skills
• Ability to work effectively, add value as a team member, and assume a leadership role for the team
• Ability to train and disseminate information within an area or operation
• Ability to resolve and close complex technical and selling situations
• Ability to work effectively within all levels of an organization, both internally and externally
• Ability to work both individually and in a team environment
• Must be results-driven with a strong sense of urgency
• Attention to detail, organization, and follow-up skills are critical
• Initiative to research and resolve problems with a positive attitude
• Exceptional time management and organization
• Strong documentation skills to include system/network diagrams and presentations
• Possess a real passion for technology

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending options