Enterprise Solutions Technician

ITW - Glenview, IL

Full-time - Mid Level

Glenview, IL

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Enterprise Solutions Technician plays a crucial role within ITW's Corporate IT team, focusing on the administration, support, and optimization of the N-Central remote monitoring and management (RMM) platform. This position requires a proactive technician with expertise in patch management and troubleshooting, aimed at ensuring secure and efficient IT asset management across ITW's diverse divisions. The role emphasizes collaboration with cross-functional IT teams and continuous improvement in a high-stakes environment.

Responsibilities

• Administer, configure, and optimize the N-Central platform to support ITW's enterprise IT monitoring and management needs.
• Oversee day-to-day operations within N-Central, ensuring uninterrupted functionality and effective response to system alerts and issues.
• Provide Level 2/3 technical support and resolve escalated incidents, collaborating with other IT teams as needed.
• Develop and deliver training sessions for end-users on N-Central functionality and best practices, driving platform adoption.
• Act as a technical resource, guiding N-Central enhancements and system improvements to meet evolving business needs.
• Ensure rigorous adherence to patch management best practices, proactively address vulnerabilities, and optimize platform performance.
• Conduct regular audits of N-Central configurations for compliance, maintaining operational integrity and security alignment.
• Maintain up-to-date documentation on system configurations, processes, and troubleshooting steps in the knowledge repository.
• Partner with Cybersecurity teams to align N-Central configurations with ITW's security policies and compliance standards.
• Leverage PowerShell scripting to automate repetitive tasks and streamline operations within the N-Central platform.

Requirements

• Bachelor's degree in information technology, computer science, or a related field; or equivalent professional experience.
• 3+ years in IT support or system administration, with specific experience in remote monitoring and management platforms (N-Central preferred).
• Proficiency in patch management, incident response, and system auditing.
• Advanced PowerShell scripting experience for automation within N-Central or similar RMM tools.
• Familiarity with IT security standards and compliance frameworks.
• Strong analytical and problem-solving abilities.
• Effective communication skills.

Benefits

• Fitness center at no cost to employees
• Cafe
• Outdoor volleyball courts
• Walking trails around the facility
• Employee resource groups
• Corporate discounts
• Dry cleaning services
• Covered/outdoor parking