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Enterprise Systems Monitoring Tech
Peraton - Eagan, MN
posted 3 months ago
About the position
Peraton is seeking an Enterprise Systems Monitoring Tech to join our innovative engineering team. This role is crucial in supporting the USPS mission by managing and monitoring large-scale computing infrastructure, ensuring effective incident management, and facilitating communication during critical incidents. The ideal candidate will possess strong organizational skills and the ability to lead incident calls, contributing to the overall efficiency and reliability of IT operations.
Responsibilities
- Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, creating service tickets, and notifying stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
- Act as service incident lead for issues, maintaining incident tickets, notifying executive leadership, and following up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics.
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Communicate effectively and type proficiently.
Requirements
- High School diploma/equivalent with 4+ years' experience.
- Ability to obtain and maintain a Public Trust clearance.
- U.S Citizenship or Green Card holder.
- Residing in the U.S for the past five years with no more than 6 months travel outside the U.S. during this time frame.
- IT experience.
- Experience with help desk or incident management.
- Knowledge and understanding of networking.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills.
Nice-to-haves
- Familiarity working with enterprise monitoring products.
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
- Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
