Enterprise Systems Support Analyst (BUS SYS ANL 3)

$75,000 - $97,176/Yr

University of California - Davis, CA

Full-time - Mid Level

Hybrid - Davis, CA

Educational Services

About the position

The Enterprise Systems Support Analyst (BUS SYS ANL 3) at the University of California, Davis, plays a crucial role in managing diverse assignments that include report development, performance metrics analysis, and the evaluation and enhancement of business processes. Under general supervision, the analyst will independently handle tasks such as developing new support practices, providing information and customer support to end users and analysts, and creating documentation and communication for new features and releases. Additionally, the role involves Tier 1 system access management, collaborating with the Admin IT Enterprise Systems Support team to optimize daily business operations. The analyst will recommend methods and procedures to achieve departmental goals and fulfill additional responsibilities as required to support the Finance, Operations & Administration (FOA) mission. A significant part of the role includes investigating and resolving incidents related to payroll data discrepancies. The analyst will utilize analytical and problem-solving skills to identify root causes and implement effective solutions. Serving as the primary point of contact and subject matter expert for UCPath General Ledger issues, the analyst will collaborate with stakeholders to ensure accurate financial reporting. The position also requires analyzing business processes and systems to identify opportunities for improvement, recommending enhancements to streamline operations and mitigate future issues. Regular examination of user-to-role membership reports, logs, and tickets is necessary to ensure accuracy, proper approvals/authorizations, and consistency of user entitlements. The analyst must maintain awareness of current policies, standards, and practices necessary for effective security and risk management for supported applications and services. Training and support for end-users on systems and processes related to payroll data and UCPath General Ledger are also key responsibilities of this position.

Responsibilities

• Independently manage diverse assignments including report development and performance metrics analysis.
• Evaluate and enhance business processes and develop new support practices.
• Provide information and customer support to end users and analysts.
• Create documentation and communication for new features and releases.
• Manage Tier 1 system access and collaborate with Admin IT Enterprise Systems Support to optimize daily operations.
• Investigate and resolve incidents related to payroll data discrepancies using analytical and problem-solving skills.
• Serve as the primary point of contact and subject matter expert for UCPath General Ledger issues.
• Analyze business processes and systems to identify opportunities for improvement and recommend enhancements.
• Regularly examine user-to-role membership reports, logs, and tickets for accuracy and consistency.
• Maintain awareness of current policies and practices for effective security and risk management.
• Provide training and support to end-users on systems and processes related to payroll data and UCPath General Ledger.

Requirements

• Experience using advanced spreadsheet functions or database software for complex financial analysis and reconciliation.
• Experience with investigating and resolving incidents related to payroll data discrepancies.
• Experience providing support and training on new applications and guiding less-experienced staff.
• Ability to gather, analyze, prepare and summarize business and user needs, documenting requirements and revising existing system and process logic issues as necessary.
• Thorough knowledge of business and process analysis functions.
• Strong skills and knowledge of methodologies associated with the analysis of processes and problems, information flow, and architecture.
• Self-motivated and able to work independently and as part of a team.
• Demonstrates problem-solving skills.

Nice-to-haves

• Relevant certifications related to finance and accounting.
• Experience managing, tracking, and working on multiple and simultaneous complex assignments.
• Experience as a Business System Analyst or similar role, focusing on resolving payroll-related incidents and supporting financial systems.
• Experience training or consulting with users on computing problems.
• Experience developing and directing Quality Assurance activities.
• Experience with generally accepted accounting principles (GAAP) and techniques.
• Experience in a higher education or medical center business environment.
• Familiarity with access management technologies and processes.
• Demonstrated effective communication and interpersonal skills.
• Strong understanding of UCPath General Ledger functionality and its integration with payroll systems.

Benefits

• Continuing education credits
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Union benefits
• Loan forgiveness
• Loan assistance
• Pet insurance