Entry Level Account Manager

$48,000 - $62,000/Yr

Purpose Driven Marketing Solutions - Pomona, CA

Full-time - Entry Level

Pomona, CA

About the position

The Entry Level Account Manager position is designed for individuals looking to start their career in account management within a consulting firm that collaborates with Fortune 500 companies in the telecommunications sector. The role focuses on enhancing customer experiences and expanding brand reputation through effective communication and customer service. Candidates will receive individualized training and have opportunities for professional advancement in a supportive environment.

Responsibilities

• Communicate with customers on products and services offered by clients, including eligible promotions and answering questions in a consultative manner.
• Attend daily meetings to stay updated on product knowledge, customer service tactics, and expectations.
• Work alongside the Customer Service Representative Team to achieve customer satisfaction targets.
• Process all orders accurately and efficiently while maintaining client confidentiality.
• Follow client guidelines and regulations to ensure a positive customer experience.
• Participate in virtual networking calls to expand client relationships and develop sales knowledge.

Requirements

• A background in Customer Service, Sales, or Communications.
• A High School diploma or equivalent (Associates or Bachelor's degree is preferred).
• Strong communication skills and an outgoing, energetic demeanor.
• A drive for success and professional advancement in a lucrative industry.
• Ability to relate to various personalities and develop comfort with new customers.
• A reliable and self-sufficient personality.

Benefits

• Individualized training based on unique learning styles.
• Bonuses and incentives on a weekly basis.
• Weekly webinars to expand client knowledge and customer-centric approaches.
• Major holidays off.
• Volunteer opportunities to give back to local communities.
• Team building events and travel opportunities across the US.