Entry Level Account Representative

$44,000 - $54,000/Yr

Upstream Management - Glen Burnie, MD

Full-time - Entry Level

Onsite - Glen Burnie, MD

Administrative and Support Services

About the position

The Entry Level Account Representative role at Upstream Management Inc. is designed for individuals who are eager to engage with customers and promote wireless services. This position focuses on driving customer engagement through effective communication and sales techniques, ultimately helping the company connect customers with quality wireless solutions. The role emphasizes teamwork, personal development, and achieving sales goals in a supportive environment.

Responsibilities

• Drive customer engagement and excitement for the brand using engaging direct marketing techniques.
• Evaluate customer needs in order to upsell products and wireless services to increase company profit margins.
• Become an expert in negotiation by utilizing persuasive sales techniques and your ability to overturn objections.
• Record detailed reports of all sales interactions through accurate dispositioning of leads, tracking customer talk to's, submitting complete sales orders, and utilizing customer rehash systems as outlined in the company systems and policies handbook.
• Attend weekly company sales goals meetings to discuss individual and team performance, campaign goals, and quality control metrics.
• Conduct in-person sales presentations; rely on active listening skills to find quality solutions for customer wireless service needs.

Requirements

• Effective communication and interpersonal skills to build strong relationships with prospective customers.
• Familiarity with basic customer service and sales techniques.
• 1-2 years of experience in customer-facing roles preferred but not required.
• Curious by nature and takes the initiative to self-educate.
• Reliable daily transportation to the Columbia, MD area as this is not a remote opportunity.

Benefits

• Bonus opportunities
• Commission pay