Entry Level Customer Service Assistant

$36,400 - $49,920/Yr

Unclassified - Charlotte, NC

Part-time,Full-time - Entry Level

Charlotte, NC

5,001-10,000 employees

About the position

The Customer Service Assistant role at Marketing Consultancy Lab is designed for individuals who are dedicated to providing exceptional customer service. The position involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. The ideal candidate will thrive in a fast-paced environment and contribute positively to the customer service team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person in a prompt and courteous manner.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Assist customers with product/service information, order tracking, and issue resolution.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback.
• Collaborate with other departments to ensure smooth service delivery and customer satisfaction.
• Assist in the onboarding and training of new customer service team members, if required.
• Stay up-to-date with product knowledge, policies, and procedures to provide accurate information to customers.
• Perform general administrative duties as needed.

Requirements

• High school diploma or equivalent; further education or certifications in customer service is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and the ability to think quickly under pressure.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce, etc.).
• Positive attitude and a willingness to go the extra mile for customers.

Nice-to-haves

• Previous experience in a customer service or related role is preferred.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• 401K Plan