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Unclassified - Itasca, IL

posted about 2 months ago

Full-time - Entry Level
Itasca, IL

About the position

The Entry Level Call Center Professional position is designed for individuals with a customer service background who are looking to start their career in a fast-paced call center environment. This role involves handling a high volume of inbound calls, providing exceptional customer service, and assisting customers with various inquiries, particularly related to credit card activation and information.

Responsibilities

  • Properly documenting all calls and information.
  • Taking 100 - 150 inbound calls a day from customers.
  • Assisting with the activation of credit cards and any credit card inquiries.
  • Providing exceptional customer service for each caller.
  • Adhering to all guidelines and procedures.
  • Providing customers with product and service information.

Requirements

  • High School Diploma or GED is required.
  • Must be able to pass the pre-employment background check, which includes a criminal background check.
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