Entry Level Customer Service Representative

Unclassified - Madison, WI

Full-time - Entry Level

Madison, WI

About the position

The Entry-Level Customer Service Representative role is designed for customer-focused individuals who want to make a significant impact by assisting customers with inquiries and providing a seamless experience. This position involves engaging with customers through various communication channels and ensuring their interactions with the company are positive and efficient, while also contributing to a collaborative team environment.

Responsibilities

• Handle customer inquiries through phone, email, and chat channels with professionalism and care.
• Offer product and service information that is clear, accurate, and concise.
• Assist with order management, including order placement, tracking, and processing returns.
• Resolve customer complaints and complex issues with empathy and efficiency.
• Maintain thorough documentation of customer interactions in company systems.
• Work closely with other teams to troubleshoot and resolve issues for customers.
• Look for opportunities to introduce customers to additional products or services.
• Keep updated on product offerings and company policies to serve customers better.

Requirements

• Strong written and verbal communication skills, with a customer-first approach.
• Ability to handle multiple customer requests and resolve issues in a timely manner.
• Excellent organizational skills and attention to detail.
• Positive, team-oriented attitude with a passion for helping others.

Nice-to-haves

• Experience in using customer service tools and software is beneficial but not required.

Benefits

• Opportunities for professional growth and development within the company.