Entry Level Customer Service Representative

$41,600 - $67,600/Yr

Business Service Management - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

About the position

The Entry Level Customer Service Representative role is designed for individuals looking to start their career in customer service within a business development and acquisitions firm. This position focuses on building professional relationships with clients, generating repeat business, and increasing company revenue through exceptional customer service and support. The representative will engage with customers, address inquiries, and ensure a positive experience while adhering to company compliance guidelines.

Responsibilities

• Engage with customers and offer tailored services that exceed their expectations.
• Work alongside customer service and sales team members to expand the customer base and generate company revenue.
• Provide support to customers by answering inquiries, troubleshooting services, and ensuring timely delivery of services.
• Attend weekly team meetings to gain comprehensive knowledge of products and promotions.
• Ensure all operations comply with company guidelines.
• Acquire new and existing customer information professionally to build trust and loyalty.
• Collaborate with team members and departments to drive sales and consumer acquisitions while maintaining superior customer service.

Requirements

• High school diploma or GED.
• Experience in a customer service, customer support, or similar role is preferred.
• Ability to handle customer information and data responsibly.
• Active listening skills to be the primary point of contact for each customer.
• Proven ability to problem-solve on the spot and multitask to manage multiple accounts.
• Practical communication skills when working with customers in an immediate setting.
• Attention to detail.