About the position
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Customer Service Tier I Support representative for our Columbus, OH location. This position is essential as it serves as the first point of contact for customer inquiries via phone and email. The role is designed for individuals who are passionate about providing excellent customer service and are eager to contribute to a company that has been recognized as one of the Top Workplaces in Columbus for twelve consecutive years. Our sales revenue has seen dynamic growth, increasing from $1 million in 1983 to over $500 million today, all while maintaining our family-owned and operated culture. At Kimball Midwest, you are not just a number; you are a valued member of our team, and we take pride in our unique culture that fosters personal connections and professional growth. As a Customer Service Tier I Support representative, your primary responsibilities will include answering incoming calls, problem-solving, and providing customers with copies of invoices and statements. You will be expected to handle a high volume of calls while maintaining a friendly and professional demeanor. This role requires excellent time management skills and the ability to document detailed notes accurately. You will also need to be proficient in Microsoft Office applications, including Word, Teams, and Outlook, to assist customers effectively. After the initial training period, this position will transition to a hybrid work schedule, typically involving three days in the office and two days working remotely. This is a full-time position with hours between 8:00 AM and 6:00 PM, Monday through Friday, totaling 40 hours per week.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone and email.
- Answer incoming calls and provide assistance to customers.
- Problem-solve customer issues and provide solutions.
- Provide copies of invoices and statements to customers.
- Document detailed notes of customer interactions accurately.
Requirements
- High School Diploma or equivalent.
- Proven customer support experience (minimum 1 year).
- Strong phone contact handling skills and active listening abilities.
- Comfortable with handling high call volume.
- Customer service oriented with the ability to communicate in a friendly and professional manner.
- Excellent time management skills.
- Proficient computer skills in Microsoft Office, including Word, Teams, and Outlook.
- Have daily access to dependable transportation.
Benefits
- Paid parental leave
- Health savings account
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
